October 28-30 Monterey Marriott
Monterey, California
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Sunday, October 27, 2013

Preconference workshops on Sunday, October 27th include two full-day academies, Searchers Academy and Drupal in a Day, information architecture, UX, negotiating, Google analytics, learning, designing space, and more!

W22 - How to Win Friends & Influence People: Strategies for Success (CANCELLED)

1:30 p.m. - 4:30 p.m.
Michael Bryant, Librarian Branch Manager, Broward County Library

Hear how one branch manager in his first year doubled reference stats, tripled numbers in the 2012 summer reading program, and decreased the number of complaints from customers about the staff and the service. How does this happen in a year? Bryant used techniques from Think and Grow Rich by Napoleon Hill and How to Win Friends and Influence People by Dale Carnegie to transform the Tyrone Bryant Branch. By requiring the staff to read Think and Grow Rich, answer questions about it, and scheduling self-improvement courses, Bryant was able to lead his team to success. This interactive workshop introduces ways to achieve interpersonal efficiency and nurture a kinder, gentler and open communication environment.

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