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Sunday, October 27, 2013
Preconference workshops on Sunday, October 27th include two full-day academies, Searchers Academy and Drupal in a Day, information architecture, UX, negotiating, Google analytics, learning, designing space, and more!
W4 - Measuring Library Impact
9:00 a.m. - 12:00 p.m.
Rebecca Jones,
Director,
LLEAD Institute & Partner Emeritus, Dysart & Jones Associates
Moe Hosseini-Ara,
Director, Branch Operations & Customer Experience,
Toronto Public Library
What’s a meaningful measure, a measure that really “performs”? It’s a measure that matters to your decision makers and demonstrates that your services are making a meaningful difference to the library’s community, campus, or organization. While Jones has yet to find that “one” magic performance measure during 30 years of working in this sector, she has found, through work with government, academic, public, and corporate libraries, an approach and framework to successfully identify, manage, and communicate measures meaningful to decision makers. Workshop leaders discuss today’s useful measures for communicating value and for operational and management purposes and work with attendees to apply the framework and examples to their situations.
