A205 - Raising the Innovation Bar for Services & Librarians
4:15 p.m. - 5:00 p.m.
DeAnza I & II (Portola)
Terry Beck,
Information Services Manager,
Sno-Isle libraries
Sno-Isle Libraries' habit of pushing boundaries and raising the bar needed to be managed and has resulted in many shifts to its services. Werle begins by looking at its implementation of an idea management system in 2014 as part of a cultural change encouraging innovation. Beck then looks at how the library rebuilt information services to have community-level impact with librarians off the desk and into the community. After extensive surveying of its customer base and consulting with human resources and other departments, the library mapped out areas of information service and levels of staff required to service customers in 21 locations, transforming librarians' roles.
