October 26-28 Monterey Marriott
Monterey, California
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Wednesday, October 28, 2015

A303 - New Services Drive New Workflows: Infoblitz

1:30 p.m. - 2:30 p.m.
DeAnza I & II (Portola)
Frances Devlin, Graduate Services Librarian, Research & Learning Division, University of Kansas Libraries
Betsaida Reyes, Librarian for Spanish, Portuguese, Latin American, and Caribbean Studies, University of Kansas Libraries
Jon Giullian, Associate Librarian for Slavic & Eurasian Studies & Co-Author, Head, International Collections, University of Kansas Libraries
Danielle Kane, Research Librarian for Emerging Technologies and Service Innovation, Public Services, University of California, Irvine
Jeff Schneidewind, Emerging Technologies Research Specialist, University of California, Irvine Libraries
Audrey Welber, E-services Librarian, Princeton University

Lightning talks from three university libraries on how each is trans- forming services and, as a result, work processes and roles. University of Kansas Libraries opened a Collaborative Learning Community (CLC) in June 2014, with library faculty and staff using tablets in their daily work; hear its findings of innovative uses and best practices of tablets in different library units. UC Irvine Libraries describe the implementation of its own library conversation agent, ANTswers, its analysis of the type of information to be gained from reviewing the conversation logs, and the impact of a chatbot on various library staff roles. Princeton University Library describes its use of a chat client/ widget in combination with Skype's voice and screenshare, including pitfalls and successes of various staffing models.

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