A304 - Pick the Targets: Services & Measures
2:45 p.m. - 3:30 p.m.
DeAnza I & II (Portola)
Rebecca Jones,
Director,
LLEAD Institute & Partner Emeritus, Dysart & Jones Associates
Moe Hosseini-Ara,
Director, Branch Operations & Customer Experience,
Toronto Public Library
So many services and programs, so little time and resources. Libraries need to target their efforts. Jones and Hosseini-Ara explain how libraries can used tools from the nonprofit and corporate sectors to determine which services are critical and which, no matter how loved they were at one time, need to be divested. They then work with the audience to identify the measures most useful for ensuring the operations underpinning the services are productive, and that the services are realizing impacts important for the library and stakeholders.
