October 26-28 Monterey Marriott
Monterey, California
Bookmark and Share

Sunday, October 25, 2015

W2 - Business & Customer Service Models for Libraries

9:00 a.m. - 4:30 p.m.
Scott Hargrove, Chief Executive Officer, Fraser Valley Regional Library
Rebecca Jones, Director Branch & Neighbourhood Services, Brampton Library & Dysart & Jones Associates
Moe Hosseini-Ara, Director, Branch Operations & Customer Experience, Toronto Public Library

This workshop brings together the strengths and expertise of practitioners, provides hands-on participation, and shares a number of models libraries are borrowing from service businesses. Begin the morning by working with Gartner's Magic Quadrants to identify where your library leads and then map out how to use the customer service approach of successful retailers with staff equipped with headsets, mobile devices, and internal instant messaging. In the afternoon, explore how the service portfolio management model can help your library identify the services to grow, maintain, or divest, and investigate form and function in organizational structure as well as staff development models that incorporate learning as a part of daily operations.

Get Updates by email


Connect

  • Twitter
  • LinkedIn
  • Google+
  • Facebook

ALSO AT INTERNET LIBRARIAN

Library Leaders Digital Strategy Summit

Gold Sponsor

EBSCO Information Services

Association Sponsor

Association of Independent Information Professionals (AIIP)

Learning Partner

Special Libraries Association

Media Partners

Business Wire
Computers in Libraries
Information Today
Internet@Schools Magazine
Online Searcher