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Wednesday, October 25, 2017
E302 - Upping Our Game With Customer Experience
11:15 a.m. - 12:15 p.m.Heather Mathis, Manager, Learning, Innovation & Resource Planning, Service Development and Innovation, Toronto Public Library
Our experienced practitioners from one of the world’s largest public libraries share strategies and practices for enhancing customer experience in libraries, from customer service, easyto- use digital resources, creative innovation and making spaces, and a huge range of programs. Get lots of tips and techniques.
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