October 23-25 Monterey Marriott
Monterey, California
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Wednesday, October 25, 2017

E302 - Upping Our Game With Customer Experience

11:15 a.m. - 12:15 p.m.
Kim Huntley, Manager, North York Central Library, Toronto Public Library
Heather Mathis, Manager, Learning, Innovation & Resource Planning, Service Development and Innovation, Toronto Public Library

Our experienced practitioners from one of the world’s largest public libraries share strategies and practices for enhancing customer experience in libraries, from customer service, easyto- use digital resources, creative innovation and making spaces, and a huge range of programs. Get lots of tips and techniques.

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