C101 - Content + Connection + Community = Contented Customers
10:30 a.m. - 11:15 a.m.
David Lee King,
Digital Services Director,
Topeka & Shawnee County Public Library & Publisher, davidleeking.com
Big or small, urban or rural, every library has three critical aspects that will always affect customers: content, connection, and community. Learn how to harness the C equation: the power of traditional and emerging content needs; face-to-face connections, whether online or in-person; and community building. Put these three C’s to work and help your library achieve the ultimate goal: contented customers.
