Eve Melton, MLIS, MIS is currently the Regional Director of Library Services for Kaiser Permanente Northern California overseeing 19 libraries and 1 journal repository. In her 13 years at Kaiser, she has introduced several new library technologies including a virtual reference software that allows seamless service across all Kaiser Permanente locations. In the past 6 years, Eve has led the Northern California kpLibraries group in restructuring their service model in order to improve awareness of services provided by the kpLibraries team, increasing access to resources and assisting clinicians and other providers in finding research to support Kaiser Permanente's mission of providing high-quality, affordable health care services.