Conference Program

Call To Action: Innovation In Library Technology & Communities

Join us at the most comprehensive conference for library and information professionals interested in technology to discover the insights, strategies and practices that allow us to push the envelope in expanding the net, building solid connections to the Internet of Things, managing libraries and digital information, and enhancing the information sharing and learning experience of people in our communities. Internet Librarian 2021 provides attendees with lots of opportunities to meet and hear from leading “movers and shakers” in the information industry in all types of environments – leaders in the information industry are integrating content and delighting their clients, organizing and managing digital content in creative ways, setting the context for excellence in information utilization in their organizations, revolutionizing the roles of info pros, creating new learning and discovery areas with makerspaces, building strong collaborative communities among their customers, colleagues, and partners, as well as using new technologies in exciting ways. This conference encourages you to bring and share your ideas and champion new practices – this is where ideas and action come together, catalysts are born, and where innovation ignites.

 

Monday, Oct 25

Preconference Workshops

 

W1. WebSearch University Presents Searchers Academy: Resetting Search

09:00 AM2021-10-252021-10-25

Monday, October 25: 9:00 a.m. - 4:00 p.m.

This year as never before, we are all being called upon to reset our assumptions on search techniques and approaches. From Google's frequent algorithm changes that affect our search results to new sources of both open source and fee-based information, as well as new expectations from clients and patrons, information professionals need to re-examine all their search practices. Info pros have a unique skill set that gives us the ability to own the search space. But equally important is the ability to challenge our assumptions about search and hone our search skills.

This practical, full-day workshop provides the latest tips, tricks, and techniques for unlocking the "black box" of search. Our search experts reveal what you need to know today to perform better and more effective searches, analyze search results to surface value, teach others good search practice, and remain on top of search innovations. There's always something new to be learned from these leading-edge info pros. Whether you're a novice or expert searcher, you come away with a new understanding of innovations in search, new resources to share with colleagues, and more search tools for your professional toolkit.

Our experts cover these topics:

• What's New in Web Search: Learn about new developments in search engines that affect how, why, and where to search to get the best results.

• Savvy Search Strategies: Strategize your research to accommodate new technologies and techniques for increasing sense-making.

• Resourcefully Yours: So many resources, so little time! We introduce a number of new, different, and changed resources to turbo-charge your research.

• SWOT for Search Professionals: Take a fresh look at where search professionals can make the biggest impact and most effectively leverage your expertise.

Speakers:

, Principal, Bates Information Services, Inc. USA

, Professor Emeritus of Librarianship, Montana State University

, Editor-in-Chief, Online Searcher Magazine, USA

, Co-Founder, infoDOCKET & FullTextReports

 

W2. Strategic Technology Planning

09:00 AM2021-10-252021-10-25

Monday, October 25: 9:00 a.m. - 12:00 p.m.

In this half-day workshop, technology expert Marshall Breeding moderates a discussion of key technology problems and challenges facing libraries today. He incorporates recent information about the issues and developments of the relevant technologies, products, and services relevant to the topics of discussions raised in the workshop. This informal workshop focuses on the real-world technology issues, so come prepared with the topics and issues of interest in your organization. What are your library and community challenges in today’s uncertain world? Bring them to this informed facilitated discussion, get tips and techniques for planning, and take away some new ideas!

Speaker:

, Independent Consultant, Library Technology Guides, USA

 

W3. Brick by Brick: Conduct a SWOT Analysis with Lego

09:00 AM2021-10-252021-10-25

Monday, October 25: 9:00 a.m. - 12:00 p.m.

Need some clarity on a current project? Want to understand your team better? Ready to delve into some self-reflection? The basic SWOT matrix (strengths, weaknesses, opportunities and threats) is a common tool for analyzing the current situation and identifying new objectives. In this facilitated workshop, you will transform the traditional SWOT matrix into a SWOT model, using Lego bricks to explore and discover new insights. This hands-on Lego Serious Play experience promises to produce rich reflection, deeper dialogue, and… laughter. Come learn with Lego and build your strategy brick by brick!  

Speaker:

, Associate Chief Librarian, Engagement & Access, University of British Columbia - Okanagan

 

W4. Planning for the Near Future: Smart Library Spaces & Buildings

09:00 AM2021-10-252021-10-25

Monday, October 25: 9:00 a.m. - 12:00 p.m.

How do we design for changing technologies and flexible smart spaces? How do we step up our digital transformation in uncertain times and keep our members safe? How do we incorporate new gadgets, apps, and technologies to engage our communities in new and exciting ways? Get some insights and ideas for planning successful future library experiences for your users.

Speakers:

, International Consultant, Strategic Doing Consulting

, Web Services Librarian, University of Pittsburgh

 

W5. Beyond Stories: Engagement, Influence, & Support via Your Website

09:00 AM2021-10-252021-10-25

Monday, October 25: 9:00 a.m. - 12:00 p.m.

We are taught in library school and in many advocacy training sessions that stories will lead to public support and action. The problem is, the storytelling model of advocacy relies on trusting our supporters and leaders to take action on good ideas. However, if the previous few years are an indication, this simply is no longer the case. Stories don’t drive action, and they don’t lead to real political power. Sweeney explores the significant amount of work that is necessary beyond storytelling to engage supporters and influence leaders to enact change through true organizing. He discusses the use of big data, messaging, and using digital tools and platforms and specifically focuses on how to identify, cultivate, and empower supporters to encourage real and tangible action to build support for funding libraries and information services. Sweeney looks at how to use these strategies, tools, and resources to boost your fundraising and increase political power and support for your library through a more holistic approach to your digital activities. By rethinking your library’s online activities, you can do more than just raise awareness of your library and its services in your community. He shares specific practices to use on your website to generate feedback, resources, and more. See how to get real financial and political benefits with your library’s online activities.

Speaker:

, Political Director, EveryLibrary

 

W6. Data Analytics Fundamentals for Information Professionals

09:00 AM2021-10-252021-10-25

Monday, October 25: 9:00 a.m. - 12:00 p.m.

Learn the basics to start your analytics journey. Using a free analytics platform, get hands-on exercises exploring the fundamentals of using analytics in information organizations and how to properly prepare and clean data for analysis. Once familiar with the basics, delve into the world of visualization as a means for demonstrating data findings and discoveries to make more effective cases for your advocacy and communication efforts. Dabble in some machine learning techniques as a means for obtaining deeper understanding into patterns and trends that lie within the data we collect. One of our best educators, Cervone provides a thorough understanding of data analytics as well as the tools and techniques best suited to info pros! He definitely prepares you for the Data Insights and Practices track sessions.

Speaker:

, Executive Director of Information Technology & College Information Security Officer, School of Public Health, University of Illinois at Chicago and Lecturer, San Jose State University iSchool

 

W7. Tech Trends for Libraries in 2022 & Beyond

01:00 PM2021-10-252021-10-25

Monday, October 25: 1:00 p.m. - 4:00 p.m.

Technology has changed the face of libraries and is continuing to change how we work and how we deliver services to customers. In fact, the past year has pushed us, or, in some cases, made us scramble to discover and experiment with new technologies and tools, to train our staff and community, and to look for new ways of doing our core activities. This workshop introduces emerging technology trends and shows how those trends are reshaping library services. Examples are provided of how to incorporate these evolving trends into libraries. Attendees ID what trends to look for, find out the difference between a technology trend and a fad, learn how to adapt what others are doing to your community, and get ideas on how their library can respond to technology as it emerges.

Speaker:

, Digital Services Director, Topeka & Shawnee County Public Library and Publisher, davidleeking.com

 

W8. Creating Stimulating Community Spaces & Innovation Hubs in Libraries

01:00 PM2021-10-252021-10-25

Monday, October 25: 1:00 p.m. - 4:00 p.m.

This workshop focuses on new types of programs and ser­vices libraries are providing for their communities—makerspaces, innovation labs, and an assortment of studios that give users the tools to be creative and gain experience with emerging technologies. Filled with tips and techniques, our experienced speakers give you all you need to get started and to move into an innovative, customer-centric learning space based on STEM education, which also thrives around solving problems while being curious and inventive. Come explore new community engagement possibilities, providing learning experiences for jobs of the future, and the latest bleeding-edge technologies. Learn how they all work together to create engaging experiences in your library and beyond its walls as our world becomes increasingly digital. Full of practical insights and techniques from experienced and knowledgeable innovators, this workshop provides a road map for building or taking your exciting new program to the next level. It discusses the challenges (e.g., dealing with technology issues and funding shortages) while presenting real-world examples to help inspire you to explore amazing opportunities these types of initiatives offer.

Speakers:

, Librarian, Innovation Lab Manager, St. Petersburg College

, Director of Strategic Innovation, Evolve Project

, Director and former State Librarian, Carson City Library and Emeritus Professor, University of Nevada, Reno

 

W9. Strategic Bridging: Transitioning Over the COVID Chasm

01:00 PM2021-10-252021-10-25

Monday, October 25: 1:00 p.m. - 4:00 p.m.

The COVID pandemic has some libraries concerned about developing strategic plans. Their campuses, institutions, and communities are still resetting and adapting to changing conditions. Instead of strategic planning, create a shorter 1–2 year transition or bridging plan. Think of it as a readiness plan to prepare for strategic planning in 2023. This workshop examines how these bridging plans address internal issues and requirements while keeping community or campus perspectives front and center. Putting the customer, student, or faculty first and understanding their challenges has never been more important for libraries’ value. We’ll try out the TOWS tool and discuss guidelines for deep, generative conversations with stakeholders. Your vision is still valid—let’s build a bridge over the canyon 2020 and 2021 have created!

Speaker:

, Managing Partner, Dysart & Jones Associates

 

W10. Taxo Update: Latest in Designing & Maintaining Taxonomies

01:00 PM2021-10-252021-10-25

Monday, October 25: 1:00 p.m. - 4:00 p.m.

Librarians are increasingly finding reasons to create taxono­mies or related knowledge organization systems. They may need to classify a special collection or local archives, develop a thesaurus to index a local or institutional periodical, create a controlled vocabulary for tagging pages or posts in a web content management system, or merely categorize a large collection of resource links. This workshop shares best practices tips on designing and maintaining taxonomies for practical use as well as the latest thinking and tools in the industry. Design considerations include whether to create a taxonomy or thesaurus; whether a taxonomy should be primarily hierarchical or faceted; how large it should be; whether synonyms/variants are needed and if so, how many; what the sources are for the terms; and what the guidelines are for properly creating hierarchical relationships. Topics include definitions, types, uses, and benefits; creation and wording of terms; sources for terms; synonyms, alternative labels, and non-preferred terms; term relationships; structural design: hierarchies and facets; maintenance and governance; taxonomy management software and tools, as well as what the future looks like!

Speaker:

, Content Strategist, Key Pointe Consulting, Inc.

Monday, Oct 25

Evening Session

 

Games & Gadgets

05:30 PM2021-10-252021-10-25

Monday, October 25: 5:30 p.m. - 7:30 p.m.

Join our gamers and gadget lovers for an evening of fun, playing, learning, and networking. See how you can transform your thinking, your programs, and your spaces with the latest games, gadgets, and ideas! Try out our VR space, hear from new and exciting gadget creators, chat with techie colleagues and innovation leaders, and more. This event is guaranteed to stimulate your imagination, expand your conference experience, and give you lots of ideas while learning and laughing! Light refreshments are included too!

Speakers:

, Director of Strategic Innovation, Evolve Project

, Librarian, Innovation Lab Manager, St. Petersburg College

Tuesday, Oct 26

Keynote

 

Continental Breakfast & Early Bird Chat Arounds in the Sponsor Showcase

08:00 AM2021-10-262021-10-26

Tuesday, October 26: 8:00 a.m. - 8:45 a.m.

Join us each morning before the Keynote session for our early bird chat arounds. Grab a cup of coffee and a bite to eat then head over to chat it up with one of our topic moderators and other attendees.

Inclusion

Everyone in every organization is both a teacher and a learner. Creating inclusive climates depends on how we recognize and reduce stereotypes, flatten organizations to eliminate status differences, build trust and strong social connections in work groups, etc. Join this discussion for more ideas and group experiences.

Speaker:

, International Consultant, Strategic Doing Consulting

Search Issues, Challenges & Tips

Check back soon for chat details.

Digital Enhancements/Changes for COVID-19

Check back soon for chat details.

 

Keynote: Robots vs Humans: Who will Win?

08:45 AM2021-10-262021-10-26

Tuesday, October 26: 8:45 a.m. - 9:45 a.m.

Computers will never be as creative as humans, and the idea of intelligent robots ruling our lives is just a sci-fi fantasy—or so we would like to believe! But if we have learned anything from the history of digital technology, it is that change arrives in ways that are hard to predict and recognize, and often the future is already here. In this lively and engaging presentation, digital strategist and former Smithsonian and U.N. tech visionary Edson unpacks and explains the many ways that the future of AI and robotics has already arrived, and what librarians and other information and cultural professionals can do to help their institutions, colleagues, and communities adopt a new way of thinking and ready themselves for ever-faster waves of change.

Speaker:

, Digital Strategist, Writer, Independent Consultant

 

Tuesday, Oct 26

Track A: Search & Discovery

Moderator:
Jim Tchobanoff, President & Owner, Tchobanoff Research & Consulting

Search and discovery are at the core of what libraries and librarians do and help others do. Get the latest tips and strategies to deal with information overload, fake news, and curated information management as well as new and unexplored features of search engines—all from industry experts! Hear what’s next in our future for navigation, search, and discovery.

 

A101. Super Searcher @ 25+

10:30 AM2021-10-262021-10-26

Tuesday, October 26: 10:30 a.m. - 11:15 a.m.

Don’t miss one of our most popular sessions during the last 25 years of Internet Librarian! Our esteemed and knowledgeable speaker is always reinventing and transforming the world of search and delighting our customers. Bates is a super searcher, an annual favorite whom attendees flock to hear as she continues to surprise and impress with new strategies, techniques, and tips for getting the most out of web research. The host of Searchers Academy (where even more secrets are shared along with her colleagues), Bates provides an up-to-the-minute and jam-packed-with-valuable-tools-and-tips talk that's always a hit! Bates tells us she takes days to research this session, so take advantage of her knowledge and gather tips and tools to share with others!

Speaker:

, Principal, Bates Information Services, Inc. USA

 

A102. From Discovery to Learning

11:30 AM2021-10-262021-10-26

Tuesday, October 26: 11:30 a.m. - 12:15 p.m.

It goes without saying that the discovery service serves as the “front door” to the library’s collections. Through the discovery service, after all, users can explore and access the breadth of resources within the library. Yet how can—or should—the discovery service go further—not by just providing the search interface and access capabilities but delivering a true learning environment for users as well? This raises a question: What, in fact, constitutes a learning environment? Speakers look at discovery beyond search and access, discuss the need to help users develop information literacy skills by gaining fresh insights and connecting the dots between topics of interest, and address ways in which users can expand their knowledge horizon more concretely by delving deeper into subjects and seeing new correlations. They also discuss how, by exploring the universe of topics through discovery, users go from searching to the true acquisition of knowledge.

Speakers:

, Technical Services & Reference Librarian, Open RN Librarian, Chippewa Valley Technical College

, Principal Product Manager, EBSCO Information Services

 

A103. Curated Intelligence: Tips & Tools

01:30 PM2021-10-262021-10-26

Tuesday, October 26: 1:30 p.m. - 2:30 p.m.

Can you be the intelligence officer for your organization or community? Absolutely! Find out how from our popular and knowledgeable speaker, Price, who each day curates thousands of news items and reports to publish online briefs that thousands of people depend upon for reliable, usable information. He shares how to build an open web resources database that suits your clients. He elaborates on the latest tools and techniques he uses to build a timely collection and gives you a road map to build your own. In addition, he shares cool tools you will want to try, no matter where you practice your info pro skills.

Speaker:

, Co-Founder, infoDOCKET & FullTextReports

 

Coffee Break in the Sponsor Showcase

02:30 PM2021-10-262021-10-26

Tuesday, October 26: 2:30 p.m. - 3:15 p.m.

 

A104. Search: Past, Present, and Future

03:15 PM2021-10-262021-10-26

Tuesday, October 26: 3:15 p.m. - 4:00 p.m.

Web search grows ever more embedded in our digital lives. Explore how the past of search companies is informing the present and driving future developments. With big technology companies under increasing political and legal pressures, nationally and internationally, come learn the latest capabilities, experiments, and search options. Hear predictions of future search innovations and potential limitations. Come take a tour of search from the first Internet Librarian conferences to today and beyond.

Speaker:

, Professor Emeritus of Librarianship, Montana State University

 

A105. Tips, Tricks & Tools

04:15 PM2021-10-262021-10-26

Tuesday, October 26: 4:15 p.m. - 5:00 p.m.

Our experienced and longtime searcher shares tips and tricks for locating hard to find information by learning techniques for digging deeper, using multiple search engines, switching browsers, and accessing specific hidden sites. Ojala gives pointers to make you a better critical-thinking searcher, not just of text, but of images and video, as well as the skills to discern disinformation and misinformation and identify true versus fake news. She also shares tools and acronyms from the old CRAAP (Currency, Relevance, Accuracy, Authority, Purpose) method for evaluating information to newer acronyms reflecting the growing importance of websites and non-academic sources of information.

Speaker:

, Editor-in-Chief, Online Searcher Magazine, USA

 

Networking Reception in the Sponsor Showcase

05:00 PM2021-10-262021-10-26

Tuesday, October 26: 5:00 p.m. - 6:00 p.m.

Information Today, Inc. invites all conference registrants and exhibitors to a special Networking Reception in the Sponsor Showcase. This is a great time to gather with fellow Internet Librarians and suppliers, renew acquaintances, meet new colleagues, sample tasty goodies, and check out the latest products and services in a relaxed atmosphere.

 

Tuesday, Oct 26

Track B: Learning From Leaders

Moderator:
Donna Scheeder, Consultant, Library Strategies International

Continuous and lifelong learning is in the DNA of librarians, and this track shares lessons learned by our experienced speakers, from creating a library TV channel to working out the kinks of virtual onboarding and developing and supporting leaders and leadership in our communities.

 

B101. Libraries as TV/Video Stars

10:30 AM2021-10-262021-10-26

Tuesday, October 26: 10:30 a.m. - 11:15 a.m.

Hear how one public library pivoted to delight their community with ChattLibrary.TV, a new way to reach their community during the pandemic! Hill shares the community’s response and how library staff stepped up their creative juices, as well as some of the exciting new services they see in their future.

Speaker:

, Library Director, Chattanooga Public Library and Library Journal’s Librarian of the Year

 

B102. Virtual Onboarding: CEO Lessons

11:30 AM2021-10-262021-10-26

Tuesday, October 26: 11:30 a.m. - 12:15 p.m.

What happens when you take on a new job heading a public library and you haven’t met any of the stakeholders in person—none of the library board, the staff, or the community?! Learn from the lessons of one new library CEO as he navigated his way to leadership virtually!

Speaker:

, CEO, Brampton Public Library

 

B103. Leading in Place from Any Place

01:30 PM2021-10-262021-10-26

Tuesday, October 26: 1:30 p.m. - 2:30 p.m.

If you watch geese flying south for the winter, you witness the essence of leading in place and from any place. As the goose in the lead tires, or perhaps becomes less familiar with the terrain below or air currents, that goose drops back while another goose, knowledgeable of the air currents and brimming with fresh stamina, moves into the lead. The environment in which libraries operate is complex and multidimensional, and senior leadership cannot do all the leading. Staff in different places organizationally and with differing levels of experience need to move into the lead for projects, initiatives, and strategies. Yes, the flock—library— must all be headed in the same direction. This session looks at how libraries benefit when everyone has the confidence and capability to lead and to share in that leadership and is filled with concrete examples and real-world library experiences. It is the sharing of leadership that co-creates the belonging and sustainability that are essential for academic, public, corporate, and government libraries.

Speakers:

, Managing Partner, Dysart & Jones Associates

, Chief Executive Officer, Edmonton Public Library

 

Coffee Break in the Sponsor Showcase

02:30 PM2021-10-262021-10-26

Tuesday, October 26: 2:30 p.m. - 3:15 p.m.

 

B104. Librarians Lead in Times of Crisis: Stop, Drop, & Roll

03:15 PM2021-10-262021-10-26

Tuesday, October 26: 3:15 p.m. - 4:00 p.m.

Society today expects libraries to not just be information service providers, but to also serve as catalysts for community engagement. The mission of librarians is to improve society through facilitating knowledge creation, preservation, and dissemination. When the pandemic hit the nation, the majority of libraries had to close their doors. Libraries nationwide took the opportunity to transform their service to various types of formats and continue the provision of essential information services to their user communities. Various types of innovative and virtual information services have been developed and implemented. This presentation covers and shares examples of how librarians have stepped up to being leaders in the communities they serve, especially focusing on how librarians have gone far beyond to provide non-traditional library services to their communities. Speakers also discuss librarians’ leadership qualifications in time of crisis; these qualifications are taken from the results of three situation-specific studies on the provision of disaster health-information services by public libraries. The significance of creating diversified workforces in libraries, as well as how to integrate equity, diversity, and inclusion (EDI) in the libraries’ strategic plans, is also addressed. Speakers share what lessons have been learned from the pandemic and plans for further research on the topic.

Speakers:

, Deputy Director, South Carolina State Library

, Associate Professor, School of Library & Information Science, University of South Carolina

 

B105. Imposter Syndrome

04:15 PM2021-10-262021-10-26

Tuesday, October 26: 4:15 p.m. - 5:00 p.m.

Impostor syndrome (IS) refers to an internal experience of believing that you are not as competent or as worthy as others perceive you to be. It is the experience of feeling like a phony: You feel as though at any moment, you are going to be found out as a fraud. IS can keep you from sharing ideas, asking tough questions, and from experiencing true teamwork. It can affect anyone, no matter their social status, work background, skill level, or degree of expertise. It is a common phenomenon affecting all kinds of people, including graduate students, CEOs, parents, and others. IS cuts across gender, race, and ethnicity. Recognizing IS in yourself and/or knowing the characteristics to recognize it in the people you work with can contribute to increased confidence and ensure that people feel psychologically safe to bring their whole authentic selves to work. This results in positive outcomes, camaraderie, high morale, and the confidence necessary to take risks and innovate. Learn more and be ready to reignite your teams and workplaces.

Speaker:

, International Consultant, Strategic Doing Consulting

 

Networking Reception in the Sponsor Showcase

05:00 PM2021-10-262021-10-26

Tuesday, October 26: 5:00 p.m. - 6:00 p.m.

Information Today, Inc. invites all conference registrants and exhibitors to a special Networking Reception in the Sponsor Showcase. This is a great time to gather with fellow Internet Librarians and suppliers, renew acquaintances, meet new colleagues, sample tasty goodies, and check out the latest products and services in a relaxed atmosphere.

 

Tuesday, Oct 26

Track C: Digital Presence, Practices, & Insights

Moderator:
Jeff Wisniewski, Web Services Librarian, University of Pittsburgh

In today’s world, all our key plans need to be “digital first,” from creating new services to redesign and engagement. Our speakers share their journeys to improve community interfaces and discovery, engagement platforms, online experience, and accessibility, as well as interoperability—all while designing for the delight of our customers and communities!

 

C101. Interfaces & Discovery: Access. Search. Choose. Use

10:30 AM2021-10-262021-10-26

Tuesday, October 26: 10:30 a.m. - 11:15 a.m.

Access. Search. Choose. Use. Users take this journey with Netflix, Amazon, Spotify, or Google using personalized dashboards, sharing options, and recommendation capabilities along the way. Beyond a doubt, the experiences on these commercial platforms have shaped users’ interface expectations. Can— or should—the experience with the library’s online services—and the discovery service in particular—follow suit? Speakers look at the evolution of the user interface with emphasis on popular features of commercial websites that may be combined with the functionalities necessary for libraries. They cover approaches to personalization, search behaviors, accessibility, privacy, and ways in which users can best choose and use resources for their research —from journal articles to books, videos, and beyond.

Speakers:

, Discovery Services Librarian, University of Dayton Libraries

, Director, Software Innovation, EBSCO Information Services

 

C102. Library Engagement Platforms

11:30 AM2021-10-262021-10-26

Tuesday, October 26: 11:30 a.m. - 12:15 p.m.

In the last few years, there have been quite a few library engagement platforms that have appeared. Each of them does slightly different things, all with the goal of connecting with and engaging your library patrons. This overview of library engagement platforms shares the different ways these tools help to connect library members to the library.

Speaker:

, Digital Services Director, Topeka & Shawnee County Public Library and Publisher, davidleeking.com

 

C103. Leveraging UX for Virtual Reference & Online Course Accessibility

01:30 PM2021-10-262021-10-26

Tuesday, October 26: 1:30 p.m. - 2:30 p.m.

Services are increasingly moving online to meet library users at their point of need, especially in the current context of COVID-19, when in-person services are not always available. Our first presentation shares the results of a research project investigating differences in question type and level between texting, email, and live chat with the goals of better understanding how these methods can meet user needs and identifying best practices for staffing and promotion. Our speakers discuss a user point of view through analysis of interviews investigating the purposes of different virtual reference methods, compare the findings with what content analysis of virtual reference transcripts tells us about question complexity and type, and share experience with the READ Scale, a well-known assessment tool for categorizing reference questions. Their findings suggest dissonance between how users perceive virtual reference methods and how they actually use them. Hear more about how this unique project compares user perceptions with actual use and aims to narrow this gap by improving the promotion of virtual reference services through rebranding chat more explicitly as a method for intermediate and advanced research queries and for those involving instruction. Johnson shares how her library strives to make information services as usable and accessible to students and faculty as possible. She discusses how a Usability Testing Service pilot aimed to provide actionable feedback to instructors on their Canvas course sites’ organization, navigability, and accessibility. In the wake of the COVID-19 pandemic, over 75% of in-person courses taught at NSC were converted to online during spring 2020. Johnson focuses on how the Usability Testing Service was created, the piloting process and initial results—where faculty who made changes based on the usability test findings found that they received positive feedback from on their end of semester evaluations—and how this service is now being used as a resource for instructors during an unprecedented time at the college to improve Canvas course sites by getting direct feedback from student testers.

Speakers:

, Liaison Librarian, McGill University

, Liaison Librarian, McGill University

, User Experience Librarian, Nevada State College (NSC)

 

Coffee Break in the Sponsor Showcase

02:30 PM2021-10-262021-10-26

Tuesday, October 26: 2:30 p.m. - 3:15 p.m.

 

C104. Designing for Delightful Experiences

03:15 PM2021-10-262021-10-26

Tuesday, October 26: 3:15 p.m. - 4:00 p.m.

Hear from one public library who has “delight” at its core. Its CEO shares tips and techniques for DX for UX: designing delightful user experiences for its members.

Speaker:

, CEO, Innisfil ideaLAB & Library

 

C105. Learning Management & Tools: Interoperability & Student Success

04:15 PM2021-10-262021-10-26

Tuesday, October 26: 4:15 p.m. - 5:00 p.m.

During this pandemic, when institutions are relying on remote access more than ever, no one wants the additional worry of whether their students are having trouble accessing course materials. It is imperative therefore for learning management systems (LMS) to be able to seamlessly communicate with their associated libraries. For this to occur, support for learning tools interoperability (LTI) in the discovery service is critical for helping faculty to search, and students to access, library resources from within their LMS. Presenters discuss the problems faculty and students often face when trying to access syllabi resources, as well as education technology standards, authentication, and integration to facilitate a seamless interaction, between the LMS and library's resources.

Speakers:

, Product Support Representative, Expert, MOREnet

, Director, Product Management, EBSCO Information Services

 

Networking Reception in the Sponsor Showcase

05:00 PM2021-10-262021-10-26

Tuesday, October 26: 5:00 p.m. - 6:00 p.m.

Information Today, Inc. invites all conference registrants and exhibitors to a special Networking Reception in the Sponsor Showcase. This is a great time to gather with fellow Internet Librarians and suppliers, renew acquaintances, meet new colleagues, sample tasty goodies, and check out the latest products and services in a relaxed atmosphere.

 

Tuesday, Oct 26

Track D: Community Engagement

Moderator:
Cindy Hill, Manager, Federal Reserve Bank of San Francisco

Engaging our various library communities is the key to our success and drives our programs and services. Hear how libraries are developing more creative and virtual programs than ever before, discovering and developing new community platforms, and supporting their communities in new and exciting ways!

 

D101. Public Health Hunger Games: Starring Libraries

10:30 AM2021-10-262021-10-26

Tuesday, October 26: 10:30 a.m. - 11:15 a.m.

We’ve all read the headlines and heard the horror stories: “Pursuit of Vaccine Devolves Into ‘Hunger Games.’” As volunteer efforts to help people navigate vaccination appointment systems cropped up, some wondered about the role of libraries in helping patrons achieve success in a complex environment, where only the most patient, persistent, and tech-savvy individuals are served. Libraries of all types need to write a game plan now to be able to take the lead in public health emergencies going forward and to be seen as an obvious resource, not just an afterthought. Affelt talks about how to prepare “in-the-can” informational documents containing sound science and research and train staff to assist patrons in online searching and leveraging obscure social media sources to obtain up-to-the-minute knowledge and information. Library guru Abram discusses innovative ideas and best practices for positioning library services to be mission-critical in emergencies and explains how these roles translate to everyday functions in regular times, as well as assuring that the library survives and ultimately thrives in even the worst of times.

Speakers:

, Principal, Lighthouse Consulting, Inc. and & Executive Director, Federation of Ontario Public Libraries (FOPL)

, Director, Database Research Worldwide, Compass Lexecon and Author, The Accidental Data Scientist: Big Data Applications & Opportunities for Librarians & Information Professionals

 

D102. Empowering Libraries With a People’s Network

11:30 AM2021-10-262021-10-26

Tuesday, October 26: 11:30 a.m. - 12:15 p.m.

Existing library discovery platforms are long in the tooth and not very engaging.All the attendees at Internet Librarian will know that user interfaces like Netflix, Amazon Prime, Hulu, Roku, etc., are attracting leagues of new users who are accustomed to highly visual, functional, and engaging user experiences. Is it not time that libraries offered a similar experience but with trusted content? While we do it, why don’t we move away from the status quo of a collection of non-integrated services—often by vendor (search events separately, search the catalog separately, search econtent separately, etc.)? And isn’t it time for a better and personalized patron centric service? If big tech can do it, reaching me as an individual product/service user, why can’t libraries, and at the same time, cement a link between our digital and physical services? They can! Hear how the London Libraries Consortium turned what was imagined in 2018 when preparing its ILS tender and sharing with Apple, Google, and Microsoft among other big tech to try and engage them in the vision of a digital front door. Four years on, with the help of an ILS vendor, the vision of a small Scottish library tech company and the passion of member libraries, a People’s Network is now a reality for our members. Come and be inspired!

Speaker:

, Director, Cultural Services, London Borough of Sutton

 

D103. Virtual Programming in Libraries

01:30 PM2021-10-262021-10-26

Tuesday, October 26: 1:30 p.m. - 2:30 p.m.

In 2020, libraries rapidly adopted virtual programming as a way to safely serve their communities during a public health crisis. As we settle into a new normal, what does the future look like for virtual programs? Tanzi outlines some of the challenges that lie ahead and identifies best practices for libraries in a post-pandemic environment.

Speaker:

, Assistant Director, South Huntington Public Library

 

Coffee Break in the Sponsor Showcase

02:30 PM2021-10-262021-10-26

Tuesday, October 26: 2:30 p.m. - 3:15 p.m.

 

D104. Community Digital Navigators?

03:15 PM2021-10-262021-10-26

Tuesday, October 26: 3:15 p.m. - 4:00 p.m.

Digital navigators are individuals positioned to provide phone-based support to community members for issues related to the full spectrum of digital access, including home connectivity, tech support, skill building, and device access. Hear about the framework piloted by the SLCPL, with support from the National Digital Inclusion Alliance, designed to equip and prepare digital navigators to confidently assess needs over the phone and guide customers to supports relevant to their specific experience level and situation. Speakers discuss lessons learned during their year-long pilot, how partnering with community-based organizations helps to break down barriers to access, and ways to make this type of project sustainable in your organization.

Speakers:

, Project Manager, Salt Lake City Public Library (SLCPL)

, Digital Inclusion Coordinator, Salt Lake City Public Library (SLCPL)

 

D105. SaaS Municipality Implementation

04:15 PM2021-10-262021-10-26

Tuesday, October 26: 4:15 p.m. - 5:00 p.m.

Online registration with identity verification and address matching at the VBPL provides an essential, one-of-a-kind service to customers, while aligning with City policies for responsible stewardship of taxpayer dollars; and it couldn’t have come at a better time. The pandemic put a pause on many public library services over the past year. With rounds of surges in virus numbers, VBPL teetered and tottered in the level of services offered. For years, the constraints that residence and identity verification requirements for library membership paired with the lack of vendors offering identity verification to libraries who don't collect certain personal identifying information made online registration at VBPL impossible. Today, however, detailed planning, phased testing, and many lessons learned has allowed VBPL to provide vital services to customers who may never enter our buildings! While we are the first to go through this process, we certainly hope not to be the last as we share our method of working with Quipu Group for the implementation of their eCard service with identity and address verification. This project took steps towards meeting citizen's expectations of modernizing access to City services through technological advances. Potential customers have the convenience of registering for an account on their personal devices from anywhere or at OPAC kiosks right in a branch.

Speaker:

, Business Application Specialist I, Technology Services, Virginia Beach Public Library

 

Networking Reception in the Sponsor Showcase

05:00 PM2021-10-262021-10-26

Tuesday, October 26: 5:00 p.m. - 6:00 p.m.

Information Today, Inc. invites all conference registrants and exhibitors to a special Networking Reception in the Sponsor Showcase. This is a great time to gather with fellow Internet Librarians and suppliers, renew acquaintances, meet new colleagues, sample tasty goodies, and check out the latest products and services in a relaxed atmosphere.

Wednesday, Oct 27

Keynote

 

Continental Breakfast & Early Bird Chat Arounds in the Sponsor Showcase

08:00 AM2021-10-272021-10-27

Wednesday, October 27: 8:00 a.m. - 8:45 a.m.

Join us each morning before the Keynote session for our early bird chat arounds. Grab a cup of coffee and a bite to eat then head over to chat it up with one of our topic moderators and other attendees.

Evolving Tech & Staff for Libraries

Chat with colleagues about the organizational changes resulting from losing cataloging staff, outsourcing, and changing priorities in libraries. What has and will happen? Join the discussion!

Speaker:

, Head of Digital Strategies and Content Discovery, Stephen F. Austin State University

Virtual Meeting Software: More Than Zoom!

Check back soon for chat details.

Speakers:

, Executive Director, Libraries of Eastern Oregon

, Director of Strategic Innovation, Evolve Project

, Former IT Manager, Current Director of Library Partnership Development, BiblioCommons

Online Education: Learnings & Evolution

Check back soon for chat details.

Speaker:

, Librarian/ District Librarian, Westlake High School/ Eanes ISD

 

Keynote: Creating a Culture of Innovation

08:45 AM2021-10-272021-10-27

Wednesday, October 27: 8:45 a.m. - 9:45 a.m.

Our speaker explores the different kinds of spaces (physical, digital, psychological) we create to develop and show off new ideas within an organizational context. Based on her book, written during the pandemic, she looks at some relevant historic attempts to shape our physical work conditions to promote the creation and the successful incubation of new ideas. Her earlier book,Smarter Homes, has led innovation functions in-house utilizing her training as an industrial and interaction designer.

Speaker:

, Author, Creating a Culture of Innovation

 

Wednesday, Oct 27

Track A: Content Management: Publishing & More

Moderator:
Richard P. Hulser, President, Richard P. Hulser Consulting

Libraries have always been about content, even though today’s libraries have expanded and changed the way they deal with it, integrate it into their communities, digitize and manipulate it, and more. Join sessions related to reusing data during COVID, dealing with publishing partners and changes in collection development, as well as the latest in audio and visual content programs and management.

 

A201. Voice of the Future: Engaging & Marketing

10:30 AM2021-10-272021-10-27

Wednesday, October 27: 10:30 a.m. - 11:15 a.m.

Check back soon for details.

Speaker:

, Founder, WealthVoice

 

A202. Collection & Vendor Relationships: Diversity Evaluation & Communication

11:30 AM2021-10-272021-10-27

Wednesday, October 27: 11:30 a.m. - 12:15 p.m.

Recent events and our effort to embody UNTHSC’s code of culture have necessitated the evaluation of policies and collections regarding diversity, equity, and inclusion (DEI). In our evaluation of resources, we found that few electronic resources provided medical quality images on multiple skin tones. The inclusion of culturally inclusive images, especially those dermatologic in nature, is imperative for the future education of doctors who will treat patients of diverse backgrounds. Recognizing bias and a lack of relevant materials in our collection, UNTHSC drafted documentation which we shared with our vendors explaining our decision to immediately use DEI as a purchasing impact factor. Speer discusses the process, conversations, and results of communication with vendors on our collection and relationships.

Speaker:

, Electronic Resources & Acquisitions Librarian, University of North Texas Health Science Center (UNTHSC)

 

Lunch Break & a Chance to Visit the Sponsor Showcase

12:15 PM2021-10-272021-10-27

Wednesday, October 27: 12:15 p.m. - 1:30 p.m.

 

A203. Publishing: Evolving & Adapting?

01:30 PM2021-10-272021-10-27

Wednesday, October 27: 1:30 p.m. - 2:30 p.m.

IFLA President Barbara Lison’s comment at Computers in Libraries in March is the inspiration of this session. She indicated how many smaller children’s publishers worked with her German library to re-create library story time online while others did not. Academic librarians have had similar issues in enhancing their digital collections and services at a reasonable cost. This panel discusses the challenges and some of the exciting changes happening.

 

Coffee Break in the Sponsor Showcase

02:30 PM2021-10-272021-10-27

Wednesday, October 27: 2:30 p.m. - 3:15 p.m.

 

A204. AV Collections: Community Partnership & Platform Development

03:15 PM2021-10-272021-10-27

Wednesday, October 27: 3:15 p.m. - 4:00 p.m.

Audiovisual collections represent a number of unique challenges for archivists who want to make these assets available and accessible for all researchers. Costs for hosting this content, providing accurate transcripts and closed captioning, embedding, security, and access controls are just a few of the considerations a repository must navigate. Hear how one vendor is partnering with repositories through an AV pilot project to enhance and further develop AV capabilities in its digital collections platform. Learn how the AV pilot project came to be as well as the goals and objectives of the project. Get insights from participating repositories, highlighting how their feedback in the AV pilot project helps ensure the platform is developed to meet the needs of the broader community.

Speaker:

, Senior Sales Manager, Quartex, Adam Matthew Digital

 

A205. Sonic Opportunity: Podcasting & Academic Libraries

04:15 PM2021-10-272021-10-27

Wednesday, October 27: 4:15 p.m. - 5:00 p.m.

Podcasting, as an avenue for research, instruction, and public engagement, is exploding in the academic world, and libraries are frequently at the center of campuses’ support of this growth. But what about campuses creating their own original content? This talk examines how the digital scholarship team at the university library entered the fray to create its own documentary podcast and how this work has informed and enhanced the library’s ongoing ability to engage, both within the university and outside it. The 10-episode podcast Stories From the Epicenter examines the experience and memory of the 1989 Loma Prieta Earthquake in Santa Cruz County, Calif. A combined work of librarians, undergraduate staff, and community institutions, the podcast—from concept, to production, to release—was a learning experience for all involved. From project planning and storyboarding to interviewing, audio editing, and engaging the university and local community, the production team was challenged and rewarded by working on such a complex project. The completion of the work in the first few months of the pandemic added to this complexity. But the outcome has underscored, for the team and the UCSC Library, the great value that can come from such podcasting adventures. Story outlines many of these benefits, along with lessons learned and words of caution for other library teams who are considering wading into this world of sonic opportunity.

Speaker:

, Digital Scholarship Librarian, University of California–Santa Cruz (UCSC)

 

Wednesday, Oct 27

Track B: Data Insights & Practices

Moderator:
Amy Affelt, Director, Database Research Worldwide, Compass Lexecon

Data collection, analysis, management, and usage are critical for all communities these days. Our speakers share their programs, services, experiences, and learnings. From data fluency, supporting data-driven decisions and collecting evidence-based research, using data for targeted community analysis ,and learning more about your community, you will gain lots of insights from these sessions.

 

B201. Data Fluency: Bringing Quantitative & Qualitative Data to Life

10:30 AM2021-10-272021-10-27

Wednesday, October 27: 10:30 a.m. - 11:15 a.m.

In times of crisis, the stakes for our communities are too high for libraries to make decisions in the dark. Strategic data collection and evidence-based planning are vital for fulfilling the essential role of public libraries as engines for inclusive recovery and resilience. Unlocking data’s true value is about more than collecting information or learning tech skills. It requires building a data-fluent organization with staff members who are willing and able to access, understand, and apply data to inform their work. Speakers introduce and offer early lessons learned from a new Data Fluency program being developed by the ULC’s Edge Initiative. Through this new program, libraries across North America work with ULC’s Edge team and together build their understanding of the extensive data at their disposal—from ILS metrics to webpage analytics to demographic statistics—and grow their capacity to use that information to continually strengthen their work. Attendees learn how the Data Fluency program can help their teams better answer questions, map out opportunities, identify possible data silos between library departments, and communicate the library’s value to stakeholders.

Speakers:

, Associate Director, Digital Programs, Urban Libraries Council (ULC)

, Program Manager, Urban Libraries Council (ULC)

 

B202. Collecting Evidence-Based Research

11:30 AM2021-10-272021-10-27

Wednesday, October 27: 11:30 a.m. - 12:15 p.m.

This talk discusses the processes, programs, and people working together to create and maintain a database of research publications authored by KP healthcare professionals. The process begins with a basic search in PubMed. Then, the data is transformed several times, KP data is added, and copyright clearance is checked. The data is uploaded into a Dura-Space platform for quality control analysis. Terrell shares online tools available, like PubMed2XL, Endnote, OpenRefine, the Copyright Clearance Center, and others. He also talks about the people involved in creating the content, building the programs, and using the product.

Speaker:

, Library Technical Specialist, Kaiser Permanente (KP) Center for Health Research

 

Lunch Break & a Chance to Visit the Sponsor Showcase

12:15 PM2021-10-272021-10-27

Wednesday, October 27: 12:15 p.m. - 1:30 p.m.

 

B203. Data-Driven Decisions: Citing Datasets & Transformation Toolkit

01:30 PM2021-10-272021-10-27

Wednesday, October 27: 1:30 p.m. - 2:30 p.m.

When there were more consistent citation practices listing the full citation in the reference section, JPL librarians were better able to track the usage metrics of the dataset. Better dataset citation metrics enable data creators to see what impact their research is having in the science community, gauge the ROI of their research and of missions, and provide the groundwork and evidence for future funding for both. Citation tracking lets creators know if and when their data is being used, lets users know who has used that data, and provides evidence of the data’s impact on science in different domains. Get tips and techniques to use in your organization. Stubbing looks at how correctly harnessed and used data can transform services, enabling innovation and development during budget constraints and cuts, giving direction and vision aligned with the real needs of a service or users, and ensuring excellence in service delivery and design. Since data literacy is not a universal skill, creating a truly data-driven service requires a combined knowledge, drive, and approach from all staff. Stubbing shares secrets from her book and toolkit for library and info pros. With the aim of making data as simple as possible to use and giving it a common language and approach, the toolkit seeks to enable info pros from all backgrounds and skills to create a truly data-driven service. Stubbing explores the stages of planning, data collection, data analysis, mapping and review, while giving practical tools and experience for delegates to use in their sector.

Speakers:

, Information Science Specialist, NASA/Caltech/Jet Propulsion Laboratory (JPL)

, Customer Services Manager, University of Westminster, UK

 

Coffee Break in the Sponsor Showcase

02:30 PM2021-10-272021-10-27

Wednesday, October 27: 2:30 p.m. - 3:15 p.m.

 

B204. Precision Targeting for Analyzing Community Programs

03:15 PM2021-10-272021-10-27

Wednesday, October 27: 3:15 p.m. - 4:00 p.m.

Every library strives to make its collections and services relevant to the wants, needs, and interests of its community. Today, a librarian need not be a data scientist nor adept at using social media in order to effectively target users, effecting a desired action. A data-driven library develops, markets, and promotes its services differently across the community through precision-targeted messages designed to result in the desired action. Keiser highlights the different ways vendors are making library holdings discoverable by those most likely to be interested in and benefit from scheduled events. Hear how to determine data to use when segmenting your market, develop targeted communications campaigns, enable influencers to multiply message impact, and increase community engagement. Explore what additional data is available from your institution to analyze your community, understand how to convince data owners to share that data with the library, illuminate opportunities for improving service offerings, and communicate success through meaningful assessments.

Speaker:

, President, Barbie E. Keiser, Inc.

 

B205. Internet of Things: Opportunities & Challenges

04:15 PM2021-10-272021-10-27

Wednesday, October 27: 4:15 p.m. - 5:00 p.m.

What does IoT mean for libraries? Will connected objects—clothes, cars, plants, utilities, factories, homes, buildings—fundamentally change the way libraries serve their users? Or is this another new technology that is simply more about hype than reality? Everyday devices are collecting and transmitting data. One of the advantages of IoT technologies is that they allow for remote monitoring, data transmission, and control. Security is one of the biggest issues with the IoT. Devices are collecting data, often very sensitive data, and the IoT’s security track record has been extremely poor. With all these sensors collecting data on individuals, the IoT creates vast data privacy and security risks. What happens to the data that is collected? The IoT brings many opportunities to libraries and companies, such as inventory control, improving access to materials or services, resource availability, smart books, gaming, and augmented reality; however, patron privacy must be a priority. While the IoT evolves and becomes more omnipresent, librarians and information professionals have a role to play. How can librarians and information professionals support their institution and their users in accordance with the core principles of librarianship (the right to privacy and confidentiality, intellectual freedom)? This talk focuses on how information professionals can advocate for and ensure both patron privacy and examine data privacy at an enterprise level.

Speaker:

, Information Governance Analyst, Cadence Group

 

Wednesday, Oct 27

Track C: Operations, Systems & Tools

Moderator:
Dr. Frank Cervone, Executive Director of Information Technology & College Information Security Officer, University of Illinois at Chicago

From trends in library technology practices to dealing with disruption and emerging mobile and video library innovations, our experienced and knowledgeable speakers share what we need to know about emerging technology, opportunities, and how to relate this information to our customers too.

 

C201. Library Technology Industry Update

10:30 AM2021-10-272021-10-27

Wednesday, October 27: 10:30 a.m. - 11:15 a.m.

Our long-term industry watcher and popular speaker, Breeding, relates the latest events and trends in the library technology industry. He authors the annual Library Systems Report published inAmerican Libraries, which covers strategic technology products used by libraries and the vendors that develop and support them. Following the rounds of consolidation in recent years, technology products and strategies have evolved according to new priorities. Open source products are well established and continue to have a major impact on the industry. This session shares the results of a recent 2021 industry review and report.

Speaker:

, Independent Consultant, Library Technology Guides, USA

 

C202. New Tech Landscape: User Expectations Following a Year of Disruption

11:30 AM2021-10-272021-10-27

Wednesday, October 27: 11:30 a.m. - 12:15 p.m.

To say that 2020 was a year of disruption and change would be an understatement! The COVID-19 pandemic has caused pervasive alterations in people’s daily lives and spurned rapid technological change. While some of these adaptations may be temporary, they have nonetheless altered customer behaviors and expectations. Tanzi explores the tech implications for libraries as we seek to thrive in this new environment.

Speaker:

, Assistant Director, South Huntington Public Library

 

Lunch Break & a Chance to Visit the Sponsor Showcase

12:15 PM2021-10-272021-10-27

Wednesday, October 27: 12:15 p.m. - 1:30 p.m.

 

C203. Mobile & Video: New Tech & YouTube Video Ads

01:30 PM2021-10-272021-10-27

Wednesday, October 27: 1:30 p.m. - 2:30 p.m.

Most library customers own a smartphone and want to use their smartphones in and around the library. King explores current trends in mobile technology, the needs of customers using mobile devices inside and outside the library, the digital divide, and staff use of mobile technology. He then discusses how YouTube video ads can be a great way to get your message across in a targeted way. Find out how Topeka & Shawnee County Public Library used YouTube video ads to reconnect with its community. King shares what YouTube video ads are, why his library decided to use this type of ad, performance metrics on the ads, and tips on creating a successful video ad campaign.

Speaker:

, Digital Services Director, Topeka & Shawnee County Public Library and Publisher, davidleeking.com

 

Coffee Break in the Sponsor Showcase

02:30 PM2021-10-272021-10-27

Wednesday, October 27: 2:30 p.m. - 3:15 p.m.

 

C204. Reimagining Library Workflows With Mobile

03:15 PM2021-10-272021-10-27

Wednesday, October 27: 3:15 p.m. - 4:00 p.m.

Organizational charts along with roles and responsibilities in libraries have been considerably altered since COVID-19 hit. With the advancement of staff handheld mobile device capabilities, libraries have many new options for reimagining existing workflows and development of new ones in technical and public services, as well as outreach and community engagement. The experiences of early  public library adopters using the multi-function hand-held mobile device called the Gizmo will be shared. It sports an NFC chip for read/write of RF using theID tags, a bar code scanner, and receipt printer—all in one unit. Hear how they are reimagining workflows at the point of need.

Speaker:

, Director, Solus North America, Solus UK Ltd.

 

C205. Websites for Humans!

04:15 PM2021-10-272021-10-27

Wednesday, October 27: 4:15 p.m. - 5:00 p.m.

To improve user experiences, Schwartz and the web team for the Blind and Print Disabled, NLS, gathered and analyzed data to better understand their website visitors and their engagement. Schwartz shares how the web team updated the NLS site to maximize easy of use, increase a sense of community, and widen the promotion of the organization. Schwartz discusses trends in other websites he has worked on throughout his library and knowledge-sharing career and shares best practices of other websites also serving the NLS community.

Speaker:

, Senior Writer/Editor, Library of Congress

 

Wednesday, Oct 27

Track D: Innovation: In Our DNA

Moderator:
Carolyn Foote, Librarian/ District Librarian, Westlake High School/ Eanes ISD

Innovation is definitely in the DNA of libraries! Over the last year, libraries have definitely proved their ability to pivot, rapidly become more digital and assist their communities in doing so too, create new processes like curbside pickup, provide new innovative programs and services, and more! Hear about some exciting examples from our speakers, including the latest in the makerspace movement.

 

D201. Transforming Services in Response to COVID-19

10:30 AM2021-10-272021-10-27

Wednesday, October 27: 10:30 a.m. - 11:15 a.m.

The COVID-19 pandemic pushed education around the world into unchartered territories as they rapidly re-envisioned programs and services, transitioned to library staff working remotely, and developed new workflows to meet emerging patron needs. Here’s two programs that transformed services. Working with teaching faculty to find more flexible information literacy instruction options to accompany teaching online, English and his team found an opportunity to transform instruction into engaging digital escape rooms, where students work individually or in groups to solve puzzles, achieve goals, and learn key concepts along the way. Hear about their experience, get key tools and resources to try it, and get research about the effects of gamification on student motivation, learning, evaluation and assessment. Our second case study discusses transforming training and education programs and developing technology solutions to automate curbside delivery services. Speakers share an overview of the planning, implementation, and management of these rapid response initiatives and discuss the design and development of the enhanced training curriculum, equinoxEDU, and the new curbside pickup functionality for the Evergreen open source integrated library system.

Speakers:

, Executive Director, Equinox Open Library Initiative

, Instruction & Reference Librarian, Northern Virginia Community College

, Business Development Manager, Equinox Open Library Initiative

, Product & Education Manager, Equinox Open Library Initiative

 

D202. Meshing for Libraries: Microsoft Mesh

11:30 AM2021-10-272021-10-27

Wednesday, October 27: 11:30 a.m. - 12:15 p.m.

Check back soon for details.

 

Lunch Break & a Chance to Visit the Sponsor Showcase

12:15 PM2021-10-272021-10-27

Wednesday, October 27: 12:15 p.m. - 1:30 p.m.

 

D203. Industry Consolidation: Impact & Innovation

01:30 PM2021-10-272021-10-27

Wednesday, October 27: 1:30 p.m. - 2:30 p.m.

The library technology industry has become highly consolidated via ongoing rounds of mergers and acquisitions. A smaller number of companies are now responsible for the strategic technology products upon which libraries depend. This talk explores the impact that consolidation has had on the number and types of products available to libraries. Has consolidation facilitated or impeded the development of new and innovative technologies for libraries? Breeding draws on data collected from a variety of sources to answer these questions and share the innovation taking place and to be expected in the near future.

Speaker:

, Independent Consultant, Library Technology Guides, USA

 

Coffee Break in the Sponsor Showcase

02:30 PM2021-10-272021-10-27

Wednesday, October 27: 2:30 p.m. - 3:15 p.m.

 

D204/5. Makerspaces: Building, Evolving, & Community Impact

03:15 PM2021-10-272021-10-27

Wednesday, October 27: 3:15 p.m. - 5:00 p.m.

Makerspaces and other experiential learning labs are a growing addition to all types of libraries and their communities. They include more than technology and tools and are powerful connectors that bring together members of a library’s community in an interdisciplinary, collaborative, creative, and learning environment. Join our mini-workshop and get lots of insights and inspiration from our range of experienced practitioners!

With experience in public and academic library spaces, Nagle discusses strategies for leveraging makerspaces to foster community connections and transdisciplinary partnerships and shares specific case studies of events, pedagogical approaches, and partnerships that have been implemented in an academic library makerspace in order to build a vibrant community of makers. Peterson shares his journey during the last 2 years with Some Assembly Required, a new makerspace in a small, rural-town library. From excitement over new "toys," the drudgery of building furniture and fixtures, to getting derailed by COVID-19, he discusses usage, advertising, and overall public reception. Hamelin discusses how the pandemic dramatically changed the Makerspace Fair program throughout the Monterey County Free Libraries service area. When all the branches were shut down completely with no staff allowed in the branches, they initiated Maker Mondays posted to their YouTube channel, curbside service, and a series of STEAM grab-and-go activity bags given out during the weekly meal service with the local school district so teachers could incorporate them into their lesson plans. Once the branch can reopen to the public, a rotating Makerspace Corner will be put into place until the full Makerspace Fair program can be rebooted with new materials and ideas. Erickson discusses how to develop community, collaboration and critical-thinking skills while participating in the successes and failures of pop-up makerspaces. She explores how maker activities can build community, promote creativity, and spark new opportunities for teaching and learning, as well as how adding portable, customizable, and flexible maker activities to your library can help increase engagement and support learning, and more in your library. Experience a true makerspace in this hands-on make-and-take session. Sweet discusses using design thinking to plan your makerspace around problems that matter to the community, issues that make people stand up and take action, and how to dig deep and find the tools necessary to accelerate change at work and in life. She shares ideas for connecting your community with technology that matters and tools/machines than can serve important functions in the community. Miller discusses a digital literacy and equity-centered approach to choosing and adopting technologies for makerspaces and digital storytelling. He offers a strategy for making decisions that are based on the goals of your library and your partners to ensure that the technology you invest in is the best choice for your needs and looks at how the pandemic and other disruptions affect teaching digital literacy and storytelling. Get lots of ideas you can take back to your library and implement!

Speakers:

, Learning Specialist, TIE

, Branch Manager, Carmel Valley Branch Library, Monterey County Free Libraries and Member of ASRL

, Director, Back-end Engineering, Yahoo! Flickr

, Creation & Innovation Services Librarian, Miami University

, IT Manager & Media Relations, Goodnight Memorial Library

, Technology Innovation Librarian, Nebraska Library Commission

Thursday, Oct 28

Keynote

 

Continental Breakfast & Early Bird Chat Arounds

08:00 AM2021-10-282021-10-28

Thursday, October 28: 8:00 a.m. - 8:45 a.m.

Join us each morning before the Keynote session for our early bird chat arounds. Grab a cup of coffee and a bite to eat then head over to chat it up with one of our topic moderators and other attendees.

Digital Preservation

Communities of all types are discovering the value of their significant history for current and future endeavors. By identifying, organizing, and broadening awareness of their historical artifacts using technological tools, public and private communities are futurizing their archives for broader awareness and access. Join this chat about digital preservation and content curation.

Speaker:

, President, Richard P. Hulser Consulting

XR for Libraries: AR, VR, & Robots

Check back soon for chat details.

Social Impact of Public Libraries

Everyone knows that public libraries make communities better, but when it comes to understanding whether we’re achieving desired outcomes where’s the evidence? Join the discussion of how evaluation can produce evidence to clearly communicate the social outcomes libraries make in their communities.

Speaker:

, Senior Planning & Development Officer, Hamilton Public Library

 

Keynote: Accessing Knowledge: Internet Librarians’ Call to Action!

08:45 AM2021-10-282021-10-28

Thursday, October 28: 8:45 a.m. - 9:45 a.m.

A longtime knowledge management guru with Microsoft, our speaker talks about the evolution of access to knowledge, from pull, with people seeking/searching for knowledge, to automated pull, where the knowledge finds the people. He discusses how this journey goes through two main phases, conversational with bots and voice assistances, and batch.

Speaker:

, Chief Product Officer & Board Member, Keeeb Inc.

 

Thursday, Oct 28

Track A: Knowledge Infrastructure Track

Moderator:
Stephen Abram, Principal, Lighthouse Consulting, Inc.

Earlier this year at Computer in Libraries, David Lankes talked about the knowledge infrastructure which includes sources, people, tech and policies. Our speakers address new ways of looking at our libraries and their infrastructure as we reset for the future. Get thought-provoking insights and ideas from our speakers.

 

A301. Imagining the Future of Public Libraries

10:15 AM2021-10-282021-10-28

Thursday, October 28: 10:15 a.m. - 11:00 a.m.

What would it mean for a public library to define its future by striving to become a world-class organization? What would it take to get that right? What would it mean if it did? Those three provocations led the Racine Public Library (Wisc.) to embark on a year-long process to develop a 5-year strategic plan that would provide the pathway for a new future for the library. This presentation tells the story of how a human-centered design approach and a robust community engagement process led to 20 great leaps toward world-class. Learn the process, techniques, and strategies that contributed to the design of a strategic plan that represents a timeless and responsive framework for growth, improvement, and innovation.

Speaker:

, Founder and Chief Design Officer, David Jakes Designs LLC

 

A302. Into the Future: Competencies & Leadership

11:15 AM2021-10-282021-10-28

Thursday, October 28: 11:15 a.m. - 12:15 p.m.

Come with your questions and ideas to this lightning-round with librarians passionate to support the development of leaders for all libraries. They share the ideas, learnings, experiences, tools, and techniques we all need to grow our own leadership capabilities and encourage others. We can’t be leaders alone. Explore practical ways to think strategically, see the big picture, align with communities or campuses or corporations, make challenging decisions, imbue and foster inclusion and diversity, harness curiosity, and be a servant-leader. This is jam-packed with nuggets to take home with you!

Speakers:

, Director, Service Excellence, Markham Public Library

, Associate Chief Librarian, Engagement & Access, University of British Columbia - Okanagan

, Managing Partner, Dysart & Jones Associates

 

A303. Creating Infrastructures for Long-Term Digital Preservation

01:30 PM2021-10-282021-10-28

Thursday, October 28: 1:30 p.m. - 2:15 p.m.

In the new millennium, long-term digital preservation infrastructures have become important areas for libraries and memory institutions. Academic libraries have particularly taken these areas to heart because of their unique historical role as stewards of knowledge. Get an overview and pragmatic focus on how to build frameworks for digital preservation storage infrastructures in the new millennia. Uzwyshyn shares a best practice model currently implemented at Texas State University Libraries. He reviews requirements for forming a digital preservation working group, surveys digital preservation tools and needs (i.e., Archivematica, cloud-based storage space models) and discusses how to conduct a digital storage needs estimate. He also looks at consortia and wider commercial digital storage possibilities (Amazon Web Services, Duracloud, Texas Digital Library) and the importance of an environmental scan in making storage provider recommendations. Outsourcing, working with in-house staff, and hybrid options are considered, as well as the deeper rationale for long-term digital preservation and new special tools for web archiving, archiving unique digital formats, and digital preservation media standards.

Speaker:

, Director, Collection & Digital Services, Texas State University Libraries

 

A304. Funding & Volunteerism for Library Missions

02:30 PM2021-10-282021-10-28

Thursday, October 28: 2:30 p.m. - 3:15 p.m.

Fundraising and volunteer programs help public libraries build social capital with their community and strategic stakeholders. This, in turn, helps libraries meet their community well-being missions. Dilworth has experience in both public and academic libraries and now, as a consultant to nonprofits, demonstrates the value of embracing philanthropy in supporting library goals and offers ideas and insights on how to integrate it at a level that aligns with funding needs and staff capacity. Sweeney shares highlights of his organization’s wins in helping libraries get support from their communities.

Speakers:

, Assistant Dean of Advancement and External Relations, College of Science and Mathematics, Cal Poly and Author, Fundraising for the Academic Library: Philanthropy in Higher Education

, Political Director, EveryLibrary

 

Thursday, Oct 28

Track B: Management Practices & Insights

Moderator:
Kimberly Silk, Senior Planning & Development Officer, Hamilton Public Library

Managing in times of turbulence and escalating change is definitely a challenge! Our speakers tackle tough topics like proving the value and ROI of libraries to their communities; remote working, leadership and productivity; dealing with diversity; and marketing to engage our communities. Join this stream of sessions for interesting insights and discussions.

 

B301. ROI: Measuring & Communicating Community Value

10:15 AM2021-10-282021-10-28

Thursday, October 28: 10:15 a.m. - 11:00 a.m.

Demonstrating ROI of libraries in clear and compelling ways is more critical than ever as communities everywhere work to overcome the devastating economic impact of COVID-19. At the same time, since the pandemic has disrupted many traditional impact measures—from event attendance to footfall—libraries have a pressing need to establish new metrics and data collection methods to showcase their essential value to local leaders and community members. This session previews a new tool—developed by the UL Cand 11 library systems across North America— designed to help libraries easily calculate the ROI for their small business and entrepreneurship services. Inspired by St. Louis County Library’s Small Business Calculator, ULC’s new tool not only helps libraries estimate the value of their services in dollar amounts, but also provides a framework for assessing, communicating, and continually strengthening those services.

Speakers:

, Reference Manager, St. Louis County Library

, Program Manager, Urban Libraries Council (ULC)

 

B302. Remote Working, Mixed Mode Working, or Hybrid?

11:15 AM2021-10-282021-10-28

Thursday, October 28: 11:15 a.m. - 12:15 p.m.

In 2020, libraries across the country were forced to upend their current processes and create new workflows to support remote work. The remote work "journey" presented us with opportunities to adapt and overcome obstacles such as electronic information gaps, the inability to access and manage print collections, staff reduction, technology challenges, remote training, and many more. Now that many are migrating back to in-person work settings, libraries are being faced with determining which changes should be permanent and which should revert back to pre-pandemic model. We also need to consider navigating socially restrictive in-person work environments in our new library road map. Ford discusses her library’s journey to support remote information needs and considerations as we move back to supporting in-person staff as well as those who choose to remain remote. Guevara looks at mixed mode working. While many organizations are asking their employees to work from home, others are asking their employees to work both on-site and virtually. Guevara shares lessons learned from her experience working in both the physical and virtual work environments. Tips on how to manage professional work activities using technology such as Microsoft Teams, Outlook Calendar, One Drive, and Zoom are discussed.

Speakers:

, Director, Director of Knowledge, Research, and Information Services, Steptoe & Johnson PLLC

, Research Librarian, Columnist, Member SLA & Nonprofit Technology Network [virtual]

 

B303. Diversity Training: Issues and Concerns

01:30 PM2021-10-282021-10-28

Thursday, October 28: 1:30 p.m. - 2:15 p.m.

According to a McKinsey report, organizations large and small spend an average of $8 billion a year on diversity training. Nearly two-thirds of colleges and universities offer diversity trainings for faculty, staff, and students each year for an annual estimate of more than $280 million. Yet, racial trauma, bias incidents, and hate crimes on college campuses are on the continual rise. Hundreds of studies dating back to the 1930s suggest that anti-bias and diversity training do not reduce bias, alter behavior, or change the cultural climate of the organization. Specifically, recent studies have shown that diversity training has "no positive effects," fails on multiple levels and in numerous cited cases and lawsuits, and creates more harm than good. Although diversity training does not work, this does not mean the problem cannot be solved. Libraries can go from popular “drive-by” diversity training sessions to creating change that supports an inclusive workplace culture for everyone. Take a Workplace Agility IQ quiz, learn the top five reasons most diversity trainings fail to meet key objectives and goals, learn the number-1 mistake almost every organization makes when starting a diversity, equity, and inclusion (DEI) program, get some common-sense things to do before starting any DEI initiatives, and pick up tips to improve your diversity training plans.

Speaker:

, Professional Development/DEI Coordinator, Consortium, Association for Southeastern Research Libraries (ASERL)

 

B304. Friendly-Face Marketing: Spin Selling, Smiles, & Snacks

02:30 PM2021-10-282021-10-28

Thursday, October 28: 2:30 p.m. - 3:15 p.m.

Library anxiety is real. While many people adore the library and their librarians, there are just as many patrons who approach the library with trepidation. Friendly-face marketing is a method of outreach which helps put your patrons at ease by creating a personalized and positive customer service experience. Watson discusses connecting with community in new ways such as spin selling. He shares how to do it, the likely outcomes, and the best techniques. Kowalski shares methods for conducting outreach research that will help you develop small and actionable friendly-face marketing campaigns. She shares friendly-face marketing techniques to help your staff engage with patrons and shows how these campaigns and actions can both ease library anxiety and speak to non-patrons to help increase your community outreach.

Speakers:

, Outreach & Reference Librarian, University of the District of Columbia

, Executive Director, Las Vegas-Clark County Library District

 

Thursday, Oct 28

Track C: XR, Robots & Next Gen Tech

Moderator:
Chad Mairn, Librarian, Innovation Lab Manager, St. Petersburg College

This track looks at the latest in extended reality (XR), which includes virtual and augmented realities (VR/AR) as well as AI, machine learning, and robotics, all of which have opportunities and challenges that will definitely change our world, our lives, and how we operate. Get the latest in technology and library practices!

 

C301. XR Update

10:15 AM2021-10-282021-10-28

Thursday, October 28: 10:15 a.m. - 11:00 a.m.

Extended reality (XR) includes AR and VR (augmented and virtual reality) technologies that are leaping ahead in every industry, especially in a world riddled by health and other crises. Libraries are taking advantage of the wave in a big way. Hear the latest about the technology and what's on the horizon. Learn about the types of programs being offered in libraries and be inspired by our innovative and imaginative speaker.

Speaker:

, Librarian, Innovation Lab Manager, St. Petersburg College

 

C302. Engaging Community With Bots: Robots & Chatbots!

11:15 AM2021-10-282021-10-28

Thursday, October 28: 11:15 a.m. - 12:15 p.m.

The Palo Alto City Library is launching a grant-funded agriculture robot project this year. This is a community-wide effort. The library recruited a local girls' robotics team to assemble the bot kit, as well as communicate with multiple departments within the city to identify an ideal location and necessary utility access for the project. The library hopes as an outcome of the project, the bot will serve the large community in a green and fun way to help the community recover to some sense of normalcy from the recent upheavals. Thordla discusses how the rapid advances in machine learning and text analytics have provided technologies for managing the information flood. She shares how bot and chatbots, along with open information from the web and Twitter, can help us discover and rank sources and find experts and influencers. She looks at how little bits of AI can help improve information discovery and illustrates how the use of knowledge graphs can provide a context for better information discovery and analysis.

Speakers:

, Senior Librarian, Palo Alto City Library

, CTO, Technology Strategies LLC

 

C303. Baby Robots, Taxi Cabs, & #teamHUMAN

01:30 PM2021-10-282021-10-28

Thursday, October 28: 1:30 p.m. - 2:15 p.m.

If your library hasn't undergone drastic changes since the onset of COVID-19, the distance between what you have traditionally offered your community and what your community needs right now may be growing at an exponential rate. How do public libraries help build a better tomorrow in post-pandemic America? How do you pivot and shift the fundamental structure of a public library to focus on knowledge and truly equitable access to opportunity that prepares your community to meet the future? We believe this can be done through unconventional outside partnerships, tech integration, art, and a fundamental focus on entrepreneurship, creativity, and the structures for discourse. Come hear our story and share yours in this interactive session, where we can discuss what it may take to fundamentally shift the public library platform and reset innovation in order to truly serve our communities.

Speakers:

, Founder, ElectricKite.io

, Founder, ElectricKite.io

 

C304. AI Road Map for Academic Libraries

02:30 PM2021-10-282021-10-28

Thursday, October 28: 2:30 p.m. - 3:15 p.m.

This talk discusses a road map for the deployment of AI capabilities in university libraries with a focus on student empathy via the Customer Empathy Mapping methodology. It describes the process and experience of the University of La Verne, a 10,000-student private institution located in California.  Digital access to the services data provided by the library faculty and staff, as well as in-person data addressing the physical interaction for research assistance, were collected. As university students are gradually transforming to digital platforms for library services, they utilize library facilities more as a congregation and working space. Rather than approach the research/reference desk to seek assistance, students increasingly prefer to seek support via a digital platform. This provides library management with the opportunity to deploy of AI technologies, while reducing or shifting the traditional library resource requirements.  Deployment of AI technologies for front-line support utilizing chatbots and text-mining types of technologies is leading the way, and more sophisticated machine learning/deep learning types of applications are increasing feasible for application to activities such as research assistance.  Hear how this library is handling the current customer mapping phase, developing comprehensive data collection schemes following the VOC (Voice of Customers) principle. With this input, a robust road map to AI technology implementation can be established. With the continued migration by students to digital platforms, it is expected that the library can experience very significant gains in efficiencies, productivity, and student satisfaction.

Speakers:

, Librarian, University of La Verne

, Professor, University of La Verne

, Professor, Information & Decision Sciences, California State University, San Bernardino

 

Thursday, Oct 28

Track D: Open Access (OA)

Moderator:
Doris Small Helfer, Family and Consumer Sciences and Social Sciences Librarian, California State University, Northridge
 

D301. Open Access for Everyone

10:15 AM2021-10-282021-10-28

Thursday, October 28: 10:15 a.m. - 11:00 a.m.

Most discussions around open access (OA) have focused on scholarly communication support for promoting OA publishing through a variety of library-led efforts. Far less attention has been paid to the benefits OA can offer libraries looking to expand access to high-quality information resources while minding budget constraints. As more than half of new research articles published in 2020 are openly available and the rate of OA publication continues to grow, there is tremendous opportunity for all types of libraries to provide discovery and access to content that would previously have been unaffordable. Featuring data from Austin Community College’s experience using SirsiDynix’s new CloudSource platform to promote OA content outside of its traditional discovery service, this session provides an overview of the OA content landscape and outlines how libraries of all types and sizes can benefit from developing proactive strategies for getting OA into researcher workflows. Lessons learned and analytics from the college pilot program are shared.

Speakers:

, Head Librarian, Library Technical Services, California State University, San Bernardino

, Vice President, Digital Products, BiblioLabs, LLC

 

D302. Privacy & Copyright: Issues & Update

11:15 AM2021-10-282021-10-28

Thursday, October 28: 11:15 a.m. - 12:15 p.m.

This session features two experienced and knowledgeable speakers who update us on issues and practices on topics we all need to know. Often when discussing issues related to privacy, the focus is on tried-and-true issues and problems. However, according to Cervone, with the ubiquity and complexity of technology today, the factors affecting privacy go far beyond traditional concerns of securing data on servers and making sure we don't track who is reading what. He discusses the broad landscape as well as not intuitively obvious privacy threats that affect us in all aspects of our lives. Through deeper understanding of these complex issues, we can be more effective as advocates to mitigate the effects of privacy gaps both in our workplaces and personal lives. Johnston discusses how the U.S. copyright law is famously dated, disorganized, and dysfunctional and how that is mutating rapidly. In just one year, the CASE Act, cryptocurrency, Code Section 230, open access, and evolving music copyright reshaped digital intellectual property, transforming the ways that librarians build their collections and teach their staff and students. Get lots of thought-provoking insights at this session!

Speakers:

, Executive Director of Information Technology & College Information Security Officer, School of Public Health, University of Illinois at Chicago and Lecturer, San Jose State University iSchool

, English Professor, George Mason University

 

D303. Open Access: Unleashing the Open Renaissance

01:30 PM2021-10-282021-10-28

Thursday, October 28: 1:30 p.m. - 2:15 p.m.

The OSI is a global, multi-stakeholder effort working in partnership with UNESCO to improve global access to research information and increase opportunities for all countries and people everywhere to benefit from this engagement. This talk launches the latest policy paper from OSI and UNESCO, describing how we can create a single, common-ground, goal-oriented approach to various open efforts like open access, open data, open educational resources, open code, and open government. By taking this unified “open solutions” approach, working together on our common goals, we can attack the challenges of open in a more organized and incentivized way and light the path toward an Open Renaissance, where global access and participation are unleashed at scale, rivaling the impact that libraries and the internet have had on society.

Speaker:

, Program Director, Open Scholarship Initiative (OSI)

 

D304. K–12 Open Education Resources

02:30 PM2021-10-282021-10-28

Thursday, October 28: 2:30 p.m. - 3:15 p.m.

How do you advocate for your library? Build professional capacity? Integrate more technology? Become an instructional leader in your district? The Reaching Out IMLS professional development grant guides librarians through the steps to do all these things and more. Discover how to increase capacity in your library by curating and sharing openly licensed content. The Reaching Out IMLS grant focuses on increasing librarian professional development in leadership and technology. The librarians in the program are at high needs, rural schools with an emphasis on Indian reservations. The OER work allows for the focus of inclusivity and cultural awareness in the content developed. As the grant wraps up, and emphasis on sustaining implementation and utilization of OER is the focus.

Speaker:

, Learning Specialist, TIE

Thursday, Oct 28

Keynotes

 

Closing Keynote: Libraries’ Biggest Challenges & Opportunities for 2022+

03:30 PM2021-10-282021-10-28

Thursday, October 28: 3:30 p.m. - 4:30 p.m.

This final keynote of the conference looks at connecting with our different types of library communities over the last year, looks ahead to taking advantage of opportunities and partnerships, as well as understanding our communities’ demographics and needs in the coming year and beyond. Mavrinac shares how her campus not only coped during the past year but was able to find funding for a digital asset management system, including preservation, implementing a new discovery layer (Primo), and three capital projects (summer 2021) including a space for users to explore, experiment and experience immersive technologies (Studio X)! Peterson highlights and recounts how his PL went from a state-mandated shutdown to emergency supplies provider, curbside service, and open to the public, all during a global pandemicanda $6.2 million renovation & reconstruction project! Huffine discusses the changes in processes and services in his U.S. government department as well as the publishing industry. Little looks at all the recent changes to the K-12 libraries and communities. Our panel members share their thoughts and ideas and hopefully spark some insights for experimenting and trying something new in your community.

Speakers:

, Chief, Library and Public Information Center, Federal Deposit Insurance Corporation

, Director, Library & Archives, The Webb School

, IT Manager & Media Relations, Goodnight Memorial Library

, Vice Provost, & Andrew H. and Janet Dayton Neilly Dean, University of Rochester Libraries, University of Rochester

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