October 21-23 preconference workshops October 20 Monterey Marriott
Monterey, California

Heather Mathis

Manager, Learning, Innovation & Resource Planning
Service Development and Innovation
Toronto Public Library

Heather has worked for the Toronto Public Library since 1998 in a variety of roles. Right now she is responsible for services relating to digital innovation, user education and community engagement.  She takes a leadership role with staff resource planning, working to ensure that staff have the right skills to deliver 21st century library service.

Internet Librarian 2017

Wednesday October 25, 2017

11:15 a.m. - 12:15 p.m.

E302: Upping Our Game With Customer Experience

1:30 p.m. - 2:15 p.m.

B303: Changing Models/Roles: Competencies & PD Insights


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