October 21-23 preconference workshops October 20 Monterey Marriott
Monterey, California

Indi Young

Freelance Design Strategy Researcher
Author, Mental Models & Practical Empathy, co-founder Adaptive Path

Indi Young is a freelance problem-space researcher and coach in the technology world. She helps organizations understand the people they support as humans, not just as “users.” She was co-founder of the UX agency Adaptive Path. She has authored two books, Mental Models and Practical Empathy, and writes on Medium and Interactions.

Internet Librarian 2016

Sunday October 16, 2016

1:30 p.m. - 4:30 p.m.

W10: Practical Empathy for Stellar UX [CANCELLED]

Monday October 17, 2016

8:45 a.m. - 9:45 a.m.

The Impact of Deep Understanding


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