October 26-28 preconference workshops October 25 Monterey Conference Center
Portola Hotel & Spa | Monterey Marriott
Monterey, California

Lewis Belfont

Head of Customer Service and Howard County Library System institute
Howard County Library System

Lew Belfont is the Head of Customer service and Professional development for Howard County Library System. He recently facilitated Somerset County Library system's strategic planning process. Lew has presented programs on values-based customer service at the 1998, 2000, and 2002 PLA Conference. In addition he has conducted workshops on customer service, emotional intelligence and strategic planning for public libraries and public library associations throughout the United States and Canada.

Internet Librarian 2013

Tuesday October 29, 2013

10:30 a.m. - 11:15 a.m.

D101: Designing Our Future


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