Moe Hosseini-Ara is a graduate of the University of Western Ontario's School of Library and Information Science. He also holds an honours BA in Anthropology from York University. Moe has worked in libraries for over 27 years in a variety of positions in both public and academic settings. He began his career at the age of 13 ¾ as a page at the North York Public Library and has worked at Toronto Public Library, York University's Scott Library and most recently at Markham Public Library. In his position as the Director of Service Excellence with the Markham Public Library, Moe led the organization through numerous innovative and transformational changes. He is currently working as the Director of Culture with the City of Markham where he oversees the City's art gallery, museum and theatre along with the municipalities public art program. Moe is a regular speaker at library conferences, speaking on Logic Model/Outcomes Based Evaluation, RFID, customer service excellence and MPL's award winning Customer Centered Classification system.