October 17-19 preconference workshops October 16 Monterey Conference Center
Portola Hotel & Spa | Monterey Marriott
Monterey, California

Moe Hosseini-Ara

Director, Culture
City of Markham

Moe Hosseini-Ara is a graduate of the University of Western Ontario's School of Library and Information Science. He also holds an honours BA in Anthropology from York University. Moe has worked in libraries for over 27 years in a variety of positions in both public and academic settings. He began his career at the age of 13 ¾ as a page at the North York Public Library and has worked at Toronto Public Library, York University's Scott Library and most recently at Markham Public Library. In his position as the Director of Service Excellence with the Markham Public Library, Moe led the organization through numerous innovative and transformational changes. He is currently working as the Director of Culture with the City of Markham where he oversees the City's art gallery, museum and theatre along with the municipalities public art program. Moe is a regular speaker at library conferences, speaking on Logic Model/Outcomes Based Evaluation, RFID, customer service excellence and MPL's award winning Customer Centered Classification system.



Internet Librarian 2015

Sunday October 25, 2015

9:00 a.m. - 4:30 p.m.

W2: Business & Customer Service Models for Libraries

Wednesday October 28, 2015

2:45 p.m. - 3:30 p.m.

A304: Pick the Targets: Services & Measures

Internet Librarian 2014

Sunday October 26, 2014

9:00 a.m. - 12:00 p.m.

W2: Defining New Metrics for Library Success

Monday October 27, 2014

2:15 p.m. - 3:00 p.m.

D104: Community Management, More Than Libraries

Tuesday October 28, 2014

3:15 p.m. - 4:00 p.m.

A204: Customer Service & Service Excellence

Internet Librarian 2013

Sunday October 27, 2013

9:00 a.m. - 12:00 p.m.

W4: Measuring Library Impact


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