October 17-19 preconference workshops October 16 Monterey Conference Center
Portola Hotel & Spa | Monterey Marriott
Monterey, California

Moe Hosseini-Ara

Director, Branch Operations & Customer Experience
Toronto Public Library

Moe Hosseini-Ara is a graduate of the University of Western Ontario’s School of Library and Information Science. He also holds an honors BA in Anthropology from York University. Moe has worked in libraries for over 30 years in a variety of positions in both public and academic settings. He began his career at the age of 13 ¾ as a page at the North York Public Library and has worked at Toronto Public Library, York University’s Scott Library, Markham Public Library and has recently returned to Toronto Public Library. In his position as the Director of Service Excellence with the Markham Public Library, Moe led the organization through numerous innovative and transformational changes in service delivery and customer service. Moe has also worked in a municipal government setting as the Director of Culture with the City of Markham where he was responsible for overseeing the City’s art gallery, museum and theatre along with the municipality’s public art program. Realizing his heart was in libraries, he recently returned to his roots taking on the role of Director, Branch Operations & Customer Experience at one of North America’s largest library systems, Toronto Public Library where he is responsible for all 100 branches, a $25 million annual capital program and facility operations. Moe is a regular speaker at library conferences, where he speaks passionately about Logic Model/Outcomes Based Evaluation and customer service excellence.

Internet Librarian 2016

Sunday October 16, 2016

9:00 a.m. - 12:00 p.m.

W2: Outcome Measures: Evaluate & Do

Tuesday October 18, 2016

10:30 a.m. - 11:15 a.m.

B201: Give Us a Reason to Come Back

Internet Librarian 2015

Sunday October 25, 2015

9:00 a.m. - 4:30 p.m.

W2: Business & Customer Service Models for Libraries

Wednesday October 28, 2015

2:45 p.m. - 3:30 p.m.

A304: Pick the Targets: Services & Measures

Internet Librarian 2014

Sunday October 26, 2014

9:00 a.m. - 12:00 p.m.

W2: Defining New Metrics for Library Success

Monday October 27, 2014

2:15 p.m. - 3:00 p.m.

D104: Community Management, More Than Libraries

Tuesday October 28, 2014

3:15 p.m. - 4:00 p.m.

A204: Customer Service & Service Excellence

Internet Librarian 2013

Sunday October 27, 2013

9:00 a.m. - 12:00 p.m.

W4: Measuring Library Impact

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