October 26-28 preconference workshops October 25 Monterey Conference Center
Portola Hotel & Spa | Monterey Marriott
Monterey, California

Rebecca Jones

Service Delivery
Dysart & Jones Associates
Brampton Library

As Director of Services with Brampton Library Rebecca works with a dynamic group to deliver topnotch services through branches in one of Canada's fastest growing, multicultural city. Co-founder of Dysart & Jones Associates, Rebecca consulted with more than 100 organizations and libraries, facilitating planning processes, problem-solving, and organizational design. Her careeer has also included management positions at Imperial Oil Limited in IT, libraries, archives and records, and she was Director, Professsional Learning at University of Toronto's iSchool.  Rebecca is known for having long advocated the application of business and not-for-profit processes to information services and libraries. 

Internet Librarian 2015

Sunday October 25, 2015

9:00 a.m. - 4:30 p.m.

W2: Business & Customer Service Models for Libraries

Wednesday October 28, 2015

1:30 p.m. - 2:30 p.m.

B303: Grabbin’ ’Em With Tech!

2:45 p.m. - 3:30 p.m.

A304: Pick the Targets: Services & Measures

Internet Librarian 2014

Sunday October 26, 2014

9:00 a.m. - 12:00 p.m.

W2: Defining New Metrics for Library Success

Internet Librarian 2013

Sunday October 27, 2013

9:00 a.m. - 12:00 p.m.

W4: Measuring Library Impact

1:30 p.m. - 4:30 p.m.

W13: Ch-Ch-Ch-Change! Encouraging a Change Culture in Your Library


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