Jessica (Jess) Waggoner is a Web Services & User Experience Librarian at the University of California, Santa Cruz where she focuses on web services, system design, and user experience. She works with staff throughout the library to foster a positive user experience across a variety of digital systems, including the library's website, digital asset management system (DAMS), and discovery layer.

Jess has been involved in software development projects, website redesigns, and a number of usability assessments. Her professional goals include maintaining a user-centered approach across projects, embracing iteration, and improving all the things.

She holds a Master of Library and Information Studies from the University of British Columbia and a Master of Arts in Education with a focus on Instructional Technologies from San Francisco State University.