October 28-30 Monterey Marriott
Monterey, California
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Tuesday, October 29, 2013

B204 - Creating a Cohesive User Experience

3:15 p.m. - 4:00 p.m.
Steinbeck Forum (Conference Center)
Ginny M. Boyer, Discovery Services Librarian, Application & Discovery Services, East Carolina University

This presentation focuses on the experience of a multilibrary system as it seeks to collaborate on multiple initiatives to streamline the user experience by creating cohesive web design and a unified discovery framework. Topics of discussion include development of a unified brand, implementation of shared applications and services, and large-scale projects undertaken in support of an enhanced and improved user experience. This talk also addresses the leadership dynamics undertaken to facilitate this process and discusses the growing pains experienced during this transition. This presentation offers feedback to other library systems experiencing similar transitions.

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