Director of Knowledge, Research, and Information Services
Steptoe & Johnson PLLC
Krista Ford is the Director of Knowledge, Research, and Information Services at Steptoe & Johnson PLLC. She is a seasoned knowledge professional with 20 years of corporate, legal research, and library management experience specializing in research, analytics, competitive intelligence, knowledge management, process efficiencies, and asset management.
Currently, she is responsible for all aspects of the firm’s libraries, including but not limited to: supporting the research needs of the firm’s practice groups and strategic planning initiatives; developing and implementing the firm’s knowledge management portal; competitive intelligence and market research; budgeting and library spend; piloting, implanting, and communicating new technologies to the firm; training and onboarding for legal/market research; and continuing education and development of staff. Prior to joining Steptoe, she served as the Manager of the Resource Center for Developmental Dimensions International and the Global Accounts Team for Ernst & Young.
She serves as President of the Western Pennsylvania Law Library Association (WPLLA) and is an active member of the American Association of Law Libraries, serving on the Leadership Development Committee and the PLLIP-SIS Education Committee. She currently sits on the Mount Lebanon Historical Preservation Committee and is a liaison for the Board of Directors of the Mount Lebanon Historical Preservation Society.
She has been awarded the STAR award for Project Management and is a frequent presenter at local and national conferences on knowledge management, research proficiencies, and process improvements. She received her B.A. of Philosophy from Cleveland State University and her MLIS/MA of Philosophy from Kent State University.