Tuesday, October 18, 2016
B201 - Give Us a Reason to Come Back10:30 a.m. - 11:15 a.m.
According to Jenny McKenszie, “The Customer is why we are here. If we take good care of them, they will give us a reason to come back. Join a resort librarian and a director of customer experience for highlights of stellar customer service. From the Waffle House to Walgreens, examine why some delight while others fail. Explore tactics for supporting a strong service culture that include hiring passionate people, supporting deviant thinking, eliminating service barriers, secret shopping (yes, secret shopping), and the power of the little word “yes.”
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Tweets from LibConf
- Future tech trends & IoT will be hot topics at #InternetLibrarian 2017 Oct 23-5 in Monterey CA -- registration... fb.me/ARtg6YCk
- Here's a free copy of Online Searcher magazine by editor Marydee Ojala who will be sharing secrets at... fb.me/VPjwq63V
- Security & Privacy fill a whole day of talks at #InternetLibrarian & here's a start for you on the topic! #CILDC fb.me/3mj9EjBiT