Tuesday, October 18, 2016

In 2012, The MITRE Corp. developed an organizational initiative to optimize its ability to deliver on the unique value of federally funded research and development centers (FFRDCs). With a goal of advancing customer engagement, it needed to create a baseline understanding of client business environments and to adopt a process to build and maintain the information picture or “blueprint.” The Environmental Scanning Service was created—a process allowing staff to collect information themselves and/or work with one of the department’s information analysts embedded across MITRE. The information analysts delivered research and developed SharePoint sites to organize, store and share documents. Information Services is taking environmental scanning a step further by pushing content to staff at just the right time, when they need it to make a decision. They focus on “triggering” events, evaluating alerting mechanisms needed to deliver information, and timing of delivery. Get tips to use in your organization for environmental scanning and anticipatory delivery of information.