October 17-19 Monterey Marriott
Monterey, California
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Sunday, October 16, 2016

W2 - Outcome Measures: Evaluate & Do

9:00 a.m. - 12:00 p.m.
Rebecca Jones, Director Branch & Neighbourhood Services, Brampton Library & Dysart & Jones Associates
Moe Hosseini-Ara, Director, Branch Operations & Customer Experience, Toronto Public Library

Libraries, like all public sector, academic, and not-for-profit organizations, need three types of measures: operational statistics, satisfaction indicators, and outcome measures. These performance measures are as much about operational effectiveness within the library as they are about demonstrating value to external shareholders. This hands-on, practical workshop allows you to develop meaningful outcomes to evaluate your library’s programs and initiatives, and align these with operational statistics to manage improvements, processes, staffing, customer engagement, and communication to board, city, or campus influencers.

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Diamond Sponsor

Knight Foundation

Gold Sponsors

BiblioCommons Inc.
Communico LLC
Demco Software
EBSCO Information Services
Emerald Publishing
GOBI Library Solutions
Innovative
Niche Academy
Recorded Books
Tind Technologies

Monday Networking Reception Sponsor

Knight Foundation

Break Sponsor

Knight Foundation

Association Sponsor

Association of Independent Information Professionals (AIIP)

Learning Partner

Special Libraries Association

Media Sponsors

Business Wire
Computers in Libraries
Crowd Reviews
Information Today
Internet@Schools Magazine
Online Searcher