B102 - Transforming Library Experiences With User-Centered Design
11:30 a.m. - 12:15 p.m.
This interactive talk explores the user-centered design (UCD) methodology and how it can transform the experience for your patrons. Our experienced UX designer explains the design process and looks at the various frameworks you can use to introduce UCD to your library projects. He presents findings from his most recent user research across libraries in the U.K. and U.S., highlighting the trends which have an impact on user behavior.
