Barbie E. Keiser is an information resources management (IRM) consultant located in the Washington, DC, area, and operating globally. She has 37 years experience as a consultant for on-going concerns and start-up corporations, publishers and other information providers (including database producers and vendors), government agencies, and not-for-profit organizations around the world. Barbie teaches knowledge management for Library Juice Academy. This year, she's writing about artificial intelligence for Computers in Libraries magazine and is a regular contributor to The Information Advisor's Guide to Internet Research.